Refund Policy

All prints sold through this website are made to order and prepared through a third-party print-on-demand fulfillment partner. because each item is produced specifically for your order, all sales are considered final unless an item arrives damaged or incorrect.

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commissioned artwork is custom work created specifically for an individual client. the commisSion process begins with a proof or concept, which must be reviewed and approved by the client before the painting begins.

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once the proof is approved, a 50% deposit, which includes price of materials, is required to secure the commission and begin the painting process. this deposit is non-refundable, as it covers time, planning, and creative labor.

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the remaining balance is due upon completion of the artwork, prior to delivery or shipment, unless otherwise agreed in writing. This is non-refundable.

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because commissions are custom and personalized, no refunds are offered once the deposit has been paid and work has begun. requests to cancel a commission after this point do not qualify for a refund.

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minor revisions may be discussed during the proof stage. changes requested after painting has begun may not be possible or may require additional fees, depending on scope.

Damaged or Defective Items

If your order arrives damaged, misprinted, or defective, please contact us within 7 days of delivery. to help resolve the issue, include your order number and clear photos showing the damage or defect.

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once the issue is confirmed, we will work with our fulfillment partner to arrange a replacement or refund, depending on the situation. claims must be submitted within 7 days of delivery.